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We've updated our Terms

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Terms & Conditions Update Notification from Maurices communicates revised service terms to existing customers with clear, professional, and legally-compliant messaging. Designed to maintain transparency, reinforce brand accountability, and strengthen subscriber relationships. This email meets all regulatory requirements while boosting customer trust, confidence, and long-term retention.
  • Clear, legally-compliant policy change announcement
  • Maintains transparency and brand accountability
  • Strengthens customer confidence and retention efforts

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#professional#none#learn_more#fashion#update#single_column#light#en#us

Preview

 

Take a moment to review our updated terms.

 

 

 

Dear Maurices' customer,

 

We are making some updates to Maurices' Terms of Use that will apply to you and your interactions and/or relationship with Maurices. As a reminder, Maurices' Terms of Use include our Privacy Policy, our Text Message Program Terms and Conditions, and our mRewards Loyalty Program (Collectively, the "Terms").

 

For new users, these updated Terms will apply upon acceptance of the Terms on or after the Effective Date(s). For existing users like you, the updated Terms will apply as of 5/16/2026, unless you accept the Terms at an earlier date (by, for example, making a purchase or signing up for a program). For a full and complete copy of the new Terms, please visit the updated Terms linked above. A summary of the changes is below:

  • We explained that the Terms apply (to the fullest extent authorized by applicable law) to all of your interactions and/or relationship with Maurices;
  • We explained that certain Content we provide is general information only (See Accuracy, Completeness and Timeliness of Information;
  • We expanded the conditions applicable to orders you place with us, including product availability, compliance with the Terms, and other reasons as determined in our sole discretion (See Payment);
  • We explained that our Terms do not and never have prevented you from posting online reviews stating negative opinions about us or our products (See User Generated Content);
  • We explained that the links we may provide to websites operated by third parties are provided "as is" without any warranties or representations (See Third-Party Services And Content);
  • We separated our class action waiver from our arbitration clause and clarified that the class action waiver is not something from which you can opt out (See Class Action Waiver);
  • We provided additional details regarding our requirement to resolve disputes between us via arbitration (See Dispute Resolution), including:
    • We explained that the "disputes" to which the clause applies are any dispute, claim, or controversy between you and Maurices that arise out of your interactions and/or relationship with Maurices (whether online or in a physical store) whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, for which either of us seeks legal recourse, including the validity, enforceability, or scope of the agreement to arbitrate or any portion of it;
    • We explained the exceptions to the dispute resolution clause;
    • We added an informal dispute resolution process in which we both must participate in good faith before either of us files an arbitration demand;
    • We explained the process for opting-out of our individual arbitration requirement;
    • We changed our arbitration provider to National Arbitration and Mediation ("NAM");
    • We specified that formal in-person hearings in some arbitrations will only take place if the arbitrator determines such a formal in-person hearing is necessary;
    • We added provisions creating a process for dealing with a situation in which multiple individual arbitrations (i.e., more than twenty-five) are filed against us by the same attorney or attorneys;
    • We explained that the Dispute Resolution clause remains in effect between us even if other agreements are terminated, and that while we may revise the Dispute Resolution clause in the future, those changes cannot make the Dispute Resolution process less favorable to you after a dispute arises;
    • We explained that to the fullest extent permitted by applicable law, you or Maurices must start arbitration of a dispute subject to the Dispute Resolution clause within one (1) year from when the dispute first arose unless applicable law specifies a shorter time;
  • We explained how the Class Action Waiver and Dispute Resolution clauses should be applied by a court if part of the Terms are deemed unenforceable (See Severability);
  • We explained that the Terms are effective unless and until terminated by either you or us, and we listed the ways in which the Terms can be terminated, such as you notifying us that you no longer wish to use the Services or when you cease using our Websites (See Termination);
  • We reorganized our Text Message Program Terms and Conditions, listed the types of messages you might receive from us after opting-in, and explained how to opt-out
  • We updated our Privacy Policy to explain the contexts in which we might disclose your personal information;
  • We updated our Supplemental U.S. Website Privacy Notice:
    • We expanded the definition of "Sensitive Personal Information";
    • We provided additional details regarding our sale, sharing, and processing of Personal Information for purposes of targeted advertising;
    • We expanded our explanation of the entities to whom we disclose personal information and of the personal information we disclose;
  • We updated our mRewards Loyalty Program:
    • We explained that Points cannot be earned twice on the same merchandise (for example, Points are not earned on both the purchase of a gift card and on the purchase of merchandise using that gift card, but rather solely on one of those two purchases at the discretion of Maurices) (See Earning Points through Earning Activities for Program Rewards; Conversion of Points to Rewards; Promotional Offers and Rewards);
    • We changed the redemption period for Rewards issued on or after 5/31/26—they will expire forty-five (45) days after reward issuance, as stated on the reward (See Point Expiration; Reward Expiration; mRewards Account Expiration; Returns; Negative Points; Errors);
    • We explained that our Terms do not and never have prevented you from posting online reviews stating negative opinions about us or our products (See Loss of Points and Rewards; Termination of Your mRewards Account).

We encourage you to take a moment to review the updated Terms, and we thank you for being a Maurices customer.

 


 

 

CONTACT US

Customer support is available via email and chat,
or text 1-866-977-1542 during the following times:
Monday – Friday 8:00 AM – 10:00 PM CT
Saturday & Sunday 9:00 AM – 8:00 PM CT

 

 

CUSTOMER SERVICE

 

STORE LOCATOR

 

CREDIT CARDS

 

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maurices 425 West Superior Street Duluth, MN 55802 | maurices.com

 


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