Frequently asked questions

What type of email is this and who should receive it?
This is a re-engagement/abandoned browser recovery email targeting customers who viewed or favorited items without purchasing, designed to convert browsing activity into sales.
Why does the subject line use "Your favourites are waiting"?
It combines personalization, FOMO, and urgency by reminding customers of their own saved items, increasing open rates and perceived relevance.
How do personalized product recommendations improve this email's performance?
By showing each customer their specific browsed or favorited items alongside seasonal discounts, this approach increases relevance and conversion rates versus generic seasonal promotions.