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Hi Matt,
We are contacting you to let you know that we have made an update to our subprocessor list:
We are adding OpenAI, Anthropic's Claude, and Google Cloud Vertex AI as subprocessors.
These additions expand the AI capabilities available to you within the Customer.io platform, enabling you to leverage AI-powered features as part of our services.
These subprocessors are enabled by default within the Customer.io platform. If you prefer not to use these AI features, you may disable "Customer.io AI" at any time within your Account Settings. Once disabled, no further customer data will be shared with these subprocessors.
This update is part of our ongoing effort to improve your experience with Customer.io and requires no action on your end.
If you'd like more details about this change or have any questions, feel free to reach out to us via our Contact Us page.
Thanks for being part of our journey.
Best,
The Customer.io Team
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Frequently asked questions
- What type of email is this?
- A subprocessor notification that discloses new third-party AI integrations to SaaS users, emphasizing data processor transparency for compliance purposes.
- Why does this design avoid urgency around the new processors?
- The email prioritizes transparency and user choice over pressure. For compliance-conscious audiences, clear processor information and accessible opt-out options build trust more effectively than urgent adoption messaging.
- Can this template be reused for other subprocessor announcements?
- Yes. The structure (processor announcement + transparency details + opt-out path) works for any new third-party integration announcement where compliance and user control matter.
- How does the opt-out mechanism strengthen this notification?
- Offering clear opt-out instructions without friction removes a compliance concern for users, making the email feel informational rather than coercive—critical for trust with regulated audiences.