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Frequently asked questions
- What is the purpose of this email?
- This email authenticates users during Substack login by delivering a time-sensitive verification code with a backup link option to confirm account access.
- Why include both a numeric code and a backup verification link?
- The dual approach accommodates different user preferences—some users prefer copying codes while others prefer clicking links—reducing friction and improving completion rates.
- How does urgency messaging strengthen this email's effectiveness?
- Urgency messaging encourages immediate action before code expiration, which is critical for time-sensitive transactional flows where delays cause abandonment.
- When should this email template be used?
- Use this template for any account verification or two-factor authentication flow where a time-limited code must be delivered securely to confirm user identity.