Truemed Update Email Template — Truemed FAQs

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What you need to know about HSA/FSA eligibility, LMNs, and more. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏

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Keep reading to get answers to some of our most common questions.

What do you mean by HSA/FSA Eligible?

The IRS determines what counts as a qualified medical expense for HSA and FSA use, generally covering costs for the diagnosis, cure, mitigation, treatment, or prevention of disease. While everyday health-related products (e.g., fitness equipment or recovery tools) aren’t automatically eligible under these rules, individuals may be able to use HSA/FSA funds for them if they obtain a Letter of Medical Necessity (LMN) from a licensed provider showing the item or service is required to manage a medical condition.

Learn more about HSA/FSA eligibility →

What is an LMN?

A Letter of Medical Necessity (LMN) is a formal document from a licensed healthcare provider explaining why a particular product or service is necessary to treat, mitigate, or prevent the patient's health condition.

Learn about LMNs →

Where can I find health products that are HSA/FSA eligible?

Many merchants now label products that are HSA/FSA eligible in store and online. Truemed also offers an easy way to browse thousands of HSA/FSA eligible health interventions across a variety of categories and brands.

See what's possible with Truemed →

What is a qualified customer? How do I qualify?

A qualified customer has been issued a LMN for a product by a licensed provider who has reviewed their reported medical history. Truemed streamlines this process by integrating medical survey completion and provider review into the checkout experience.

Learn more about qualifying for HSA/FSA spending →

More Questions?

Visit Truemed’s blog to learn more about HSA/FSA spending on health interventions.

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What Are the Main Differences Between an HSA and an FSA? →

The Ultimate List of 100+ HSA-/FSA-Eligible Expenses →

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Invest in your health.

*Truemed is for qualified customers. HSA/FSA tax savings vary. Learn more at truemed.com/disclosures

The content of Truemed emails are intended for informational and educational purposes only, and should not be considered medical advice. It is not a substitute for professional medical care, diagnosis, or treatment.

We curate featured partners that share our commitment to true medicine. When you buy through Truemed links, we may earn a commission.

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Frequently asked questions

What type of email is this?

A patient and provider education email template designed to reduce support inquiries by preemptively addressing common insurance coverage and billing questions.

Who should receive this email?

Healthcare providers and patients seeking clarity on insurance eligibility, HSA/FSA coverage options, LMN standards, and billing procedures during onboarding or coverage updates.

What makes this email effective?

It consolidates frequently asked questions in one resource, reducing repetitive support inquiries, streamlining patient onboarding, and ensuring consistent messaging about coverage requirements.

Can this be customized?

Yes, the FAQ format is reusable across different healthcare organizations; answers can be tailored to specific coverage policies and billing requirements while maintaining the educational structure.

Preview

What do you mean by HSA/FSA Eligible?

What is an LMN?

Where can I find health products that are HSA/FSA eligible?

What is a qualified customer? How do I qualify?

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