Frequently asked questions

What type of promotional email is this?
An upsell email targeting existing customers with product add-ons (lens tints) rather than full product replacements, designed to increase order value with low friction.
Why focus the offer on three specific tint colors?
Limited color options create a curated selection that's easier for customers to choose from while maintaining perceived exclusivity and personalization without overwhelming choice.
How does this email reduce purchase friction?
By positioning lens tints as add-on upgrades to existing frames rather than requiring a full sunglasses purchase, customers can customize what they already own.
What customer segment does this email target?
Existing Warby Parker sunglasses owners who have already invested in frames and may be interested in expanding their eyewear options or variety.